Internet marketing, also referred to as i-marketing,
web-marketing, online-marketing, Search Engine Marketing (SEM) or e-Marketing,
is the marketing of products or services over the Internet.
The Internet has brought media to a global audience. The interactive nature of
Internet marketing in terms of providing instant response and eliciting
responses, is a unique quality of the medium. Internet marketing is sometimes
considered to have a broader scope because it not only refers to the Internet,
e-mail, and wireless media, but it includes management of digital customer data
and electronic customer relationship management (ECRM) systems.
Internet marketing ties together creative and technical aspects of the Internet,
including: design, development, advertising, and sales.
Internet marketing also refers to the placement of media along many different
stages of the customer engagement cycle through search engine marketing (SEM),
search engine optimization (SEO), banner ads on specific websites, e-mail
marketing, and Web 2.0 strategies. In 2008 The New York Times, working with
comScore, published an initial estimate to quantify the user data collected by
large Internet-based companies. Counting four types of interactions with company
websites in addition to the hits from advertisements served from advertising
networks, the authors found the potential for collecting data upward of 2,500
times on average per user per month.
Internet marketing is relatively inexpensive when compared to the ratio of cost
against the reach of the target audience. Companies can reach a wide audience
for a small fraction of traditional advertising budgets. The nature of the
medium allows consumers to research and purchase products and services at their
own convenience. Therefore, businesses have the advantage of appealing to
consumers in a medium that can bring results quickly. The strategy and overall
effectiveness of marketing campaigns depend on business goals and
cost-volume-profit (CVP) analysis.
Internet marketers also have the advantage of measuring statistics easily and
inexpensively. Nearly all aspects of an Internet marketing campaign can be
traced, measured, and tested. The advertisers can use a variety of methods: pay
per impression, pay per click, pay per play, or pay per action. Therefore,
marketers can determine which messages or offerings are more appealing to the
audience. The results of campaigns can be measured and tracked immediately
because online marketing initiatives usually require users to click on an
advertisement, visit a website, and perform a targeted action. Such measurement
cannot be achieved through billboard advertising, where an individual will at
best be interested, then decide to obtain more information at a later time..
Because exposure, response, and overall efficiency of Internet media are easier
to track than traditional off-line media—through the use of web analytics for
instance—Internet marketing can offer a greater sense of accountability for
advertisers. Marketers and their clients are becoming aware of the need to
measure the collaborative effects of marketing (i.e., how the Internet affects
in-store sales) rather than siloing each advertising medium. The effects of
multichannel marketing can be difficult to determine, but are an important part
of ascertaining the value of media campaigns.